Is It Safe To
Use My Credit Card Over The Internet?
Experts agree that it
is safer to use your credit card on the Web than it is to use it
in a restaurant or store. With any credit card transaction,
your liability should your card be used without your permission
is usually limited to $50, but may vary depending on your
individual credit provider (see your credit agreement with your
credit card company for more information).
That's good news.
Nonetheless, we take precautions to protect the integrity of your
personal information. We are as concerned about security and
privacy as you are. We are happy to report that millions of
secure credit card transactions are conducted on the Internet
We use Secure Servers
with Secure Socket Layer (SSL) transmission. This enables us to
encrypt any data sent to our Web Server, and in turn our Server
will encrypt any data sent back to your Web Browser. This means you can
safely enter your entire credit card number when prompted by our
online purchasing system and it cannot be read in transit.
To check the security
of your connection, look at the lower left-hand corner of your
Browser Window after accessing the Server. If you see an unbroken
key or a closed lock (depending upon your Browser), then SSL is
active. You can also double-check by looking at the URL line of
your Browser. When accessing a Secure Server, the first
characters of the Site address will change from "http"
to "https." Some versions of Browsers and some
Firewalls don't permit communication through Secure Servers. In
that case, you'll be unable to connect to the Server so you won't
have to worry about mistakenly placing an order through an
How Do I Order
While shopping you have
the option of browsing around the store or going directly to the
specific product you wish to purchase. The entire Celebrity
Merchandise store is divided into convenient categories such as T
Shirts, Collectibles, etc. you can browse these categories using
the links on the left side of your Browser Window. Selecting a
category leads you to sub-categories and then to specific
Products with pricing. Our store uses an electronic
"Shopping Basket" that works just like the real thing.
When you find something you like, just click on "Add to
Basket" and that item will be reserved for later purchase.
You're free to change
your mind, removing or adding things to the Basket as you shop.
Just click on "Basket" at any time to view the
contents. When you're done shopping and ready to make a purchase,
click on "Checkout". There will be a short delay as
you're switched over to the Secure Server where your information
is handled with complete privacy. You'll then be shown the
contents of your Shopping Basket and asked for billing and
shipping information. Once your order is processed, you will
receive a confirmation that contains a copy of your order.
You may retain this for your records as a receipt of purchase.
Your credit card will not be charged until your order has been
Return Policy :
Celebrity Merchandise offers a 14 Day Return Policy. This means that products may be returned within 14 days from the date of delivery.
Refunds are for the cost of the merchandise only, and do not include shipping and handling charges. Any return received with missing items or without original packaging will not be credited.
The following items are NEVER returnable:
· Any item that has been worn, used or altered is NEVER returnable.
· Wigs are NOT returnable.
To initiate a return:
· Email us as to the nature of and reason for your return at MM@celebritymerch.com,
being sure to include –
> your order number
> your email address
> a brief description of the problem
> any damage or shortage, where applicable
Wait to receive an email confirmation that we can accept your exchange or return. In this way you can verify that we have the item you are seeking in exchange for your return.
Once you have received our email confirmation of the exchange or return, send your
merchandise back to us by a traceable shipping method at:
4570 Van Nuys Blvd., #306,
Van Nuys, CA 91423-2031
We generally process returns within a three business days of receiving the returned product. During the Halloween season returns may take somewhat longer.
You must send your returned merchandise by a traceable method: Without the ability to track the delivery, if we do not receive merchandise that you have returned, we will not be responsible for refunding your order.
Any returned item that falls outside of our normal return guidelines is subject to a minimum 15% handling charge. Please double check that you have included ALL of the costume parts and packaging prior to mailing your return to us. This 15% handling charge also applies to unauthorized refused packages.
There is a minimum 20% restocking fee if multiple numbers of the same item are ordered and subsequently returned.
If there is a problem with your order or if you still have questions or need help, please contact our Customer Service Department:
We accept Visa, Mastercard and
EuroCard credit cards, as well as checks, and money orders, which are
drawn in U.S. funds on a U.S. bank. Checks must include inscribed
name, current address and phone number, and must have a valid
nine-digit routing number that is encoded on the bottom of the
check. Checks may take longer to process than credit card orders.
Credit Card Orders Celebrity Merchandise has purchased our own Secure Certificate
to facilitate and guarantee the security of any credit card transaction you wish to conduct at this Web Site.
Any purchase you make is billed by Celebrity Merchandise, Inc., Owners of
celebritymerch.com, which utilizes the best encryption technology
available on the Internet to protect your information while in
Our Online Support Team
is dedicated to providing quality assistance to its customers. We
offer support by e-mail, and fax. It is our policy to reply to
customers e-mail requests, if not immediately, within 48 hours. If
we can not effectively resolve customers requests, we will strive
to provide feedback to you within 1-3 business days from the time
of your fax or e-mail. We are dedicated to communicating and
responding to our customers worldwide in a timely manner. We are
able to provide information via fax, or e-mail, and receive orders
via any of the previously mentioned delivery modes. We stock over
300 different Products, therefore Product related questions may
need to be referred to individual Product supplier, and therefore
may take up to 3 business days to return your reply. We will do
everything possible to try to answer your questions in a timely
Fax: 24 Hour Fax
What To Do If
Your Order Doesn't Arrive
The proper way to alert
Celebrity Merchandise of any problems you may have: First, of all
Celebrity Merchandise has been doing business on the Net now for
five years, and we've had no problem with people
receiving their orders. The only way that a Net company can
survive is by treating their customers with honesty and respect.
So we've included a list of things to do in the
rare instance that you do not receive your package.
1. If you're going to e-mail,
include your name, address, telephone number, order number and what it
you have ordered so that we can correspond with you.
Email to: firstname.lastname@example.org.
2. If you placed your
order by check, we still have to wait for your check to clear (7
days) before shipping.
3. Sometimes the post
office is just slow. Give them a couple of days.
4. If the above does
not work, please contact us. (see contact page)
(Frequently Asked Questions)
noticed you only accept credit cards, do you accept other forms
Yes. We accept checks, money orders, and cash, in U.S. funds only.
noticed that when I do my final checkout the credit card number
box is not encrypted, does this mean that my information is not
You are on a 100% secure server. You will notice that the lock at
the bottom of your browser is closed and highlighted. This means
you are on a secure server.
am in a country outside of North America, what type of currencies
do you accept?
your convenience, and ours, all shopping cart items are in U.S.
am looking for a specific product, but could not find it in your
Web Site. Would you have it in stock?
carry a large variety of Products, if you do not see the Product
you are looking for, please e-mail us the Product name and number
and we will be happy to search for the Product you are looking
for. Use the above e-mail address.
notice when I try to search for an item in your Web Site it
states no items found.
search program works on a Boolean format, example: CD-ROMs +
(Product Name) + (Product Code). Please notice the use of
"+" in between search parameters.
noticed on the Order Page the drop down menu for State/Province
My state is not there. Do I put it in the "Other" column?
Please put your State or Region in this column.
noticed within your Cart you have not stated how long it will
take to receive my order. How long will it take?
North America please allow 7-10 business days for delivery. International
orders please allow 6-8 weeks. If you require any more information
please e-mail us at email@example.com
tested and found that AOL 4.0 software works with our
Site most of the time. You will have problems due to
AOL's insistance on compressing all Web graphics until
they look like mud. As well as decreased color crispness
and if AOL is congested as usual, pages will take a long time to load. If you have not upgraded your AOL software to
4.0 with Internet Explorer, please so do. If you wish to
use Netscape with AOL 4.0 software, go to keyword
"HELP" for assistance in changing Browsers.
information or for assistance please go to keyword:
Support call 1-800-827-3338.
From outside the US call 1-703-264-1184 .